Good Harbor Pet® Shipping and Return Policy

Good Harbor Pet® Shipping and Return Policy

At Good Harbor Pet®, we are dedicated to delivering top-notch products and service to our valued customers. Our Shipping and Return Policy is designed with your satisfaction in mind, offering the convenience of same-day shipping and a generous and customer-friendly return process. If you have any questions or concerns about our policy, please don't hesitate to contact our Customer Support team at

Shipping Information:


Same-Day Shipping: We are committed to getting your orders to you as quickly as possible. When you place an order before our daily cutoff time 3pm EDT, we will ship it out the same day.


Free Shipping Offer:

Enjoy Free Economy Ground Shipping on orders exceeding $25.00. This shipping option delivers your order within 3-7 business days and is applicable only to contiguous U.S. states. Please note that FOB and drop ship items do not qualify for this offer. For expedited shipping methods like 2nd Day Air or Overnight, additional charges will apply.

Upgrade to Expedited Ground Shipping:

For faster delivery, you can upgrade to Expedited Ground Shipping, which ensures your order arrives within 3-5 business days. This option is available for an additional fee of just $3.99. Please be aware that additional charges will be incurred for Drop Ship and FOB items, and this option is valid for the contiguous USA only.


  • Shipping Costs: Shipping costs are calculated based on the selected shipping method, package weight, and destination. You'll see the exact shipping cost at checkout, with no hidden fees.
  • Order Tracking: Keep tabs on your order with ease. Once your order is shipped, you'll receive a tracking number via email, allowing you to monitor its progress every step of the way.
  • Shipping Guarantee: Rest assured that Good Harbor Pet® takes full responsibility for orders that experience delays, get lost, or are damaged in transit. If you encounter any such issues, please reach out to our Customer Support team promptly.

Return Policy:

We understand that circumstances can change, and sometimes a product may not meet your expectations. Our return policy is designed to provide you with the flexibility and peace of mind you deserve.

Generous Return Window: You have a generous 30-day window from the date of delivery to return any item purchased from Good Harbor Pet®.

Simple and Customer-Friendly Returns: We make the return process hassle-free and customer-centric. If you're unsatisfied with your purchase for any reason, we are here to assist you without any unnecessary complications.

Conditions for Returns:

  • The item should be returned in its original condition, along with all original packaging and accessories.
  • Simply include a copy of your order confirmation or packing slip with your return.

Refund Process:

  • For returns due to a change of heart or ordering by mistake, we will issue a refund for the item's purchase price, minus the cost of shipping.
  • In cases where we've made an error or there's a problem with your order, we will cover the cost of return shipping, and you'll receive a full refund for the item's purchase price.

Customer Satisfaction Guarantee:

Good Harbor Pet® is committed to your satisfaction. We stand behind the quality of our products and are dedicated to providing exceptional customer service. Should you ever have any concerns or issues with your purchase, please reach out to our Customer Support team, and we will go the extra mile to address your needs and ensure your complete satisfaction.

Thank you for choosing Good Harbor Pet®. We appreciate your trust in us, and we look forward to serving you with the finest pet products and customer service available.